It has been sitting at this location with the comment "Clearance delay - Import. FedEx Customs Clearance: What Are the Steps | Easyship Blog Attention graphic Reason for delay: Part number not provided in customer's database. (Examples include EIN, SSN, VAT, GST, RFC, etc.) Specific Message says: "Clearance instructions from the importer are required. It turned out that a full batch of 3,000 phones was stuck at customs due to Motorola not sending sufficient instructions. This may be due to missing or incomplete paperwork, waiting for clearance instructions or because the authorities may need more information to clear the goods. Recommended action: Shipper/Consignee to provide part number. Scan this QR code to download the app now. FedEx Package Available for Clearance A Complete Guide, many individuals had Motorola mobile phones held at customs, FedEx Scheduled for Delivery Next Business Day Update Guide, International Shipment Release Import FedEx Tracking Guide, Parcel Processing at Final Carrier Hub APG Tracking, Shipping Information Received by APG Tracking Guide. What I can do ? Clearance delay - Import - Clearance instructions from the importer are International Shipping and Customs Broker Options | FedEx This site contains user submitted content, comments and opinions and is for informational purposes only. What I can do ? Clearance Instructions From The Importer Fedex Tania Stoffels (Fedex Agent) phoned me about the importing costs, I thought it was the tracking website: Clearance instructions from the importer are required. Cookie information is stored in your browser and performs functions such as recognizing you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. Recommended action: Fedex will contact importer. Failure to complete a commercial invoice, missing package content details, incorrect address, value, duty details, the list really does go on. We would appreciate your time in taking our Email survey. Recommended action: importer must provide instructions. Has anybody else experienced this before? New comments cannot be posted and votes cannot be cast. If they switch you to domestic, tell them to get you back to international. The goods are for sale to, or final use by, end consumers located in the UK and are brought into Northern Ireland by a trader authorised under the UK Trader Scheme.