The Commission's Inquiry Service handles inquiries from people who are concerned about the quality of the health care provided to them or to a family member or friend. Policies & Publications | South Eastern Sydney Local Health District We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. endobj 2.2 Acknowledgement of complaints We will acknowledge receipt of each complaint promptly within 3 business days. PDF Complaint Handling Policy - staterecords.nsw.gov.au Non-registered Health Practitioners Customer Engagement Framework and Strategies, Resolving concerns about your health care, Prosecuting complaints about registered practitioners, Frequently Asked Questions - Health Consumers, Covid-19 and Covid-19 vaccines - best advice. Where staff consider improvements could be made to our services to prevent future similar complaints, our staff will provide this feedback to the appropriate division or team within DCS. following DCSs complaint management system after a complaint is received: assessing and investigating the complaint, escalating the complaint as required and appropriate, providing reasons for the decision to the customer, including options for redress, where appropriate, assisting people who wish to make complaints to access our complaints process, being alert to complaints and assist staff handling complaints to resolve matters promptly, providing feedback to management on issues arising from complaints through our complaint handling reporting processes. NSW Health organisations are required to comply with all policy directives and should adhere to guidelines, as these represent best practice. Hospital and service business rules (accessed via this page for SESLHD staff) NSW Health Policy Documents In some cases, customers have a statutory right to seek an internal review, for example, under section 55 of the Privacy and Personal Information Protection Act. Fairness and accountability a health service provider or other concerned person. Make a complaint online The easiest way for you to make your complaint is via our online complaints portal. %%EOF Complaint handling policy | NSW Government There were more than 250 resolutions conducted in 2021-22. Y\J{?g ?v;"c]g7t)aj&[4 *FB4|jM2GS%h2^.0+%nGCD[Tao3dF4Lc3~B[#}c~pZ1N\Zfn0R#AtJlo\D`_-"|!ezl! The legal compendium is primarily intended for use by NSW Health entities. 3 0 obj -H30tYec`?Uv V0x Incident management policy resources - Ministry of Health /Filter /FlateDecode Summary. PDF Policy Directive Complaints Management - Ministry of Health
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