Value City Furniture Gets Very Weak Customer Support Rating. Customer service is a joke here. He's awesome. I mentioned what I was looking for. They delivered it on time and did an excellent job of installing it where we wanted it. More. Store manager, James and Yvonne in accounting went far and above to make things right. Never again. Now I see why this store has no customers every time I go to this location. "I will make some calls and call you in the morning," says Johnathan. Do your homework and educate before you leave homeso you don't whine up with a glued table and stapled sofa! Up ahead, this Value City Furniture review will go through the brands best sellers, customer reviews and ratings, shipping and return policies, and much more so you can decide if theyre worth your money. The manufacturer of my sad sectional is now out of business and they had a bunch of complaints about that particular model. Value City Furniture Reviews: What Do Customers Think? I received an email with tracking information for my shipment two days after purchase, and my furniture was delivered and assembled within two weeks. Greg seemed like a good guy. She is rude and was very condescending towards me. Their claim to fame is their direct from the manufacturer value with many collections offered from factories that they own in the US. The pros: Wide selection of affordable sofas and sectionals. It is the worst furniture I ever purchased in my life. Still no couch. I only ordered one chair. They called the office and informed me Value City would call back soon. I purchased a queen bed and a day bed then paid for delivery/mounting. Few days later and again forgot hardware for the daybed. I finally just walked out and went somewhere else to buy it. Value City Furniture has an average consumer rating of 2 stars from 108 reviews. Buyer beware. She takes her time with the customers!!! Of course we contacted customer service and was promised that we would get a couch delivered in two weeks. Literally wanted to buy a piece of furniture from here, but couldn't because nobody asked if I needed help. (Scratches, chips of wood out of the legs) We kept them until new ones were delivered. Upon entering the store we were stopped instantly by an old balding man who asked if he could help us. At the point of sale my saleswoman told me I had a 120 day sleep test for my mattress. Value 4.0. They have a variety of furniture which is great, and you can get many styles in different colors and such. I would give 0 stars if I could. At this particular location, they don't seem too busy which causes the sales staff to pounce on you when you walk in the door some leave you alone to browse, but most seem to stalk you.
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